One Example Of How We Define Customer Service
This past year our community has been hit hard with wind damage from the Memorial Day Tornados. We should know because many of your clients have claims that we have been helping them with. Our team of professionals has been working hard to help our clients get the best possible settlement under the terms of their individual policies.
The services we provide during a claim is another good reason for individuals to partner with a local independent insurance agent. We work under the premise that insurance is a promise between the client and the insurer. Our job is to make sure all promises in the insurance policies are kept and communication between the insurance carriers and our clients maintained. People define integrity as doing the right thing when no one is watching. Over the past few months, I have noticed our staff acting with incredible integrity when dealing with both our clients and insurance carrier representatives; here are a few examples.
- Representing our client’s interest to claims adjusters.
- Visiting the damaged property.
- Outlining our client’s coverage to insurance companies.
- Asking for advances on behalf of your clients.
- Confirming coverage terms to adjusters.
- Educating clients on how the claims process works and what to expect.
- Encouraging claims adjuster to offer proper settlements.
We are in business to make sure promises are kept and to educate our clients on the risks they face and how to manage them properly. Choosing the right insurance starts with choosing the right insurance agency.
